Vacancy

John Fraser & Son, a long-established family business of Funeral Directors and Memorial Sculptors are looking to recruit an experienced Secretary to be responsible for providing an effective support to their team on a full-time basis.

Responsibilities:

First point of contact for clients, on the phone and in person
Answering and directing high volume of incoming calls on a multi-line telephone system
Responding to large volume of emails, letters and other correspondence
Scheduling appointments on a multi diary basis
Providing administrative support to our team of Funeral Directors
Raise estimates and invoices and filing appropriately
Cash handling and banking
Advise clients on pre-paid funeral plans
Advise clients on Memorials
General administration duties

Requirements:

An ability to maintain confidentiality and discretion
Respect, patience and empathy in supporting bereaved families
Dependability
Exceptional communication skills, with the ability to build and establish a positive working relationship with clients
Experience working in a fast-paced, busy environment whilst maintaining accuracy and efficiency
Excellent multi-tasking and time management skills, allowing you to prioritise and move seamlessly between tasks
Competent and experienced in the use of MS Office packages, specifically Microsoft Word, Excel and Outlook.
A full valid UK driver's licence is required for this post

Applicants should submit their CV together with a covering email, detailing their suitability for the post by email to Ms Vicki Fraser at: vicki@johnfraserandson.com

The successful applicant will be required to provide the names of 2 referees, one from a previous employer.

Benefits: